Have a question? We have got you covered. Browse through our most frequently asked questions below. If you still need help, feel free to reach out to us at yogeshwarjh05@gmail.com and we will get back to you as soon as possible.
Orders & Products
1. What kind of T-shirts does GO CAMPUS sell?
GO CAMPUS specialises in premium custom-printed T-shirts for engineering college students. We offer NIT logo tees, pre-designed graphic collections inspired by tech culture and hostel life, batch and graduation year tees, and combo packs. Every design is made keeping college students in mind.
2. Are your T-shirts available for all NITs or only specific colleges?
We are currently live for NIT Raipur and NIT Rourkela. We are actively expanding to more NITs very soon. Stay tuned on our Instagram @gocampusofficial for updates on new campus launches.
3. Can I place a custom or personalised order?
Yes! We love custom orders. Whether you want your name, batch year, department, or a unique design printed on your tee, reach out to us at yogeshwarjh05@gmail.com or DM us on Instagram and we will sort it out for you.
4. How do I place a bulk or batch order for my college farewell or fest?
We handle bulk and group orders regularly — especially for farewell batches, college fests, and department events. For orders of 20 or more T-shirts, please contact us directly at yogeshwarjh05@gmail.com with your requirements and we will share a custom quote with discounted pricing.
5. What sizes are available?
We offer sizes ranging from S to XXL. Please refer to our Size Guide page before placing your order to ensure the best fit. If you are unsure, feel free to contact us and we will help you choose.
6. What is the print quality like?
We use high-quality DTF (Direct to Film) printing which produces vibrant, long-lasting prints. Every order is quality-checked before dispatch to ensure you receive exactly what you ordered. We recommend ordering a sample or checking our Instagram for real product photos before placing a bulk order.
Payments
7. What payment methods do you accept?
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), debit cards, credit cards, and net banking. All payments are processed securely through our payment gateway.
8. Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available on select orders and locations. You will be able to see the COD option at checkout if it is available for your delivery address.
9. Is it safe to pay online on your website?
Absolutely. Our store uses industry-standard SSL encryption and all payments are processed through a secure, trusted payment gateway. We never store your card or UPI details on our servers.
Shipping & Delivery
10. How long does delivery take?
Since all our products are printed on demand, every order goes through a production period of 2–4 business days before dispatch. After dispatch, delivery typically takes 3–7 business days depending on your location. Total estimated time from order to delivery is 5–11 business days.
11. Do you deliver to hostels directly?
Yes! We deliver pan-India via courier, which includes hostel addresses. Please make sure you enter your complete hostel address — including hostel name, room number, wing, and pincode — at checkout so your order reaches you without any issues.
12. How do I track my order?
Once your order is dispatched, you will receive a tracking link via email or WhatsApp. You can use this link to track your order in real time. You can also visit our Track Your Order page anytime.
13. Is shipping free?
Yes! We offer free shipping on all orders above ₹599. For orders below ₹599, a flat shipping fee of ₹60–₹80 will be applied at checkout depending on your location.
Returns & Refunds
14. What is your return policy?
We have a 48-hour return window, which means you must raise a return request within 48 hours of receiving your order. The item must be unused, unworn, with tags intact and in its original packaging. Please refer to our Return & Refund Policy page for full details.
15. My T-shirt arrived damaged or I received the wrong item — what do I do?
We are sorry to hear that! Please contact us immediately at yogeshwarjh05@gmail.com with your order number and clear photos of the issue within 48 hours of delivery. We will investigate and make it right for you as quickly as possible.
16. When will I get my refund?
Once your return request is approved, we will coordinate with our production partner and notify you about the refund status. If approved, refunds are processed back to your original payment method within 10 business days. UPI and bank transfers may take additional time depending on your bank.
Product Care
17. How should I wash my GO CAMPUS T-shirt?
To keep your T-shirt looking fresh for longer, we recommend washing it inside out in cold water on a gentle cycle. Avoid using bleach or harsh detergents. Do not tumble dry — air drying is best. For ironing, do not iron directly on the print.
18. Will the print fade after washing?
Our DTF prints are designed to be durable and long-lasting when cared for properly. Following the washing instructions above will ensure your print stays vibrant wash after wash. Avoid soaking the T-shirt for long periods or washing at high temperatures.
Support
19. How do I contact GO CAMPUS?
You can reach us anytime at yogeshwarjh05@gmail.com. You can also DM us on Instagram @gocampusofficial or WhatsApp us directly. We typically respond within 24 hours on business days.
20. Do you have an Instagram page?
Yes! Follow us on Instagram at @gocampusofficial for new design drops, campus content, delivery unboxings, offers, and behind-the-scenes. It is also the fastest way to stay updated on new college launches and limited edition releases.